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A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. The player had experienced issues with his withdrawal being canceled despite submitting all KYC documents. After our intervention, the issue was resolved successfully, and he was able to withdraw the full amount.
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This step is understandable – it prevents the creation of duplicate accounts for fraudulent purposes. However, there have already been cases when the support service required data that was too risky to disclose. The player himself had to face the risk of confirming his identity and disclosing confidential information. JoyCasino’s support team responds to inquiries within 48 hours. You can use phone contact, email (you can send a message through the contact box or form), and online chat. Communication is quite free and does not always fit into formal standards.
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